Privacy Policy — Mend

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Last updated: October 22, 2026
App: Mend (iOS)

1. Information we collect

Information you provide to us:

• Account (optional): you can use Mend without creating an account, with an anonymous session. If you save your account, we store your name and email from Apple or Google, or your email and password (stored encrypted)
• Profile (optional): name and age range
• App content: messages you write in Coach and Now, and your entries in Your Ritual (including how you feel)
• Preferences: custom settings within the app

Information we collect automatically:

• Usage statistics, only if you turn on "Share usage statistics" in Settings (it's off by default): features used and frequency of use. They never include what you write
• Progress: number of cranes and days of use
• Technical data: device type, operating system version, app version
• Anonymous session identifiers

Information we do NOT collect:

• We do not access your contacts, camera, microphone, or location
• We do not sell your data to third parties or for advertising purposes
• We do not share personally identifiable information with advertisers

2. How we use your information

We use your data exclusively to:

• Provide and improve Mend's coaching service
• Personalize your experience within the app
• Maintain your conversation history and progress
• Send you service-related communications (no spam)
• Detect and prevent fraudulent use or malicious activity
• Comply with applicable legal obligations

3. Use of artificial intelligence

Mend uses a third-party artificial intelligence service to process your conversations in the Coach and Now modules. It is important that you know the following:

• Provider: Anthropic (Claude), based in the United States
• What is sent: the text of your messages during a conversation in Coach or Now. Your first message is also analyzed at that moment to identify the topic (partner, family, or personal) and whether you might need immediate help; from that analysis we only keep the topic
• What is NOT sent: your name, email address, account data, or data from other modules such as Your Ritual
• Storage: Anthropic retains processed messages in its internal systems for a maximum of 30 days for safety and compliance purposes, after which they are automatically deleted. Where a violation of its Usage Policy is detected, Anthropic may retain data for longer periods for safety review. See details at anthropic.com/privacy
• Training: neither Mend nor Anthropic uses your conversations to train artificial intelligence models
• Consent: before you send your first message to Coach or Now, the app asks for your explicit consent to the processing of your messages by artificial intelligence

If we change AI providers in the future, we will update this policy and notify you as described in section 12.

4. Important notice about the service

Mend is an emotional support and communication tool. It is not a substitute for professional psychological, psychiatric, or medical care.

• Mend does not diagnose mental health conditions
• Mend does not prescribe treatments or medication
• Responses generated by artificial intelligence do not constitute medical or therapeutic advice

If you are in a crisis or emergency situation, contact your country's emergency services or a crisis line:

• Mexico: Línea de la Vida 800 911 2000
• USA: 988 Suicide & Crisis Lifeline (call or text 988)

5. Who we share your data with

We work with the following service providers to operate Mend:

These providers only access the data necessary to deliver their specific service. We do not sell, rent, or share your personal data with third parties for commercial purposes.

6. Data retention

• Account data: for as long as your account is active
• Conversations and content: stored while you use the app; deleted when you delete your account
• What you write in Now: Mend does not store it
• Anonymous sessions (no account): automatically deleted after 6 months of inactivity
• Technical logs: 90 days maximum
• When you delete your account: your personal data is permanently deleted within 30 days

For specific details on how to delete your account and what data is deleted, see section 13.

7. Your rights

You have the right to:

• Access: request a copy of the data we hold about you
• Correction: request that we correct inaccurate data
• Deletion: request that we delete your account and data (also available directly in the app under Settings — see section 13)
• Portability: request an export of your data
• Objection: object to the processing of your data in certain cases

To exercise any of these rights, write to us at: support@mymend.app
We will respond within a maximum of 30 days.

8. Security of your data

We implement industry-standard security measures:

• Data in transit: TLS/HTTPS encryption
• Data at rest: AES-256 encryption (managed by Supabase)
• Passwords (if you use email and password): never stored in plain text (bcrypt)
• Production access: restricted to the developer

While we take all reasonable measures, no system is completely infallible. If you detect a vulnerability, notify us at: support@mymend.app

9. Underage users

Mend is rated exclusively for users 18 years and older (App Store).

We do not offer the service to people under 18. Mend includes emotional support features for relationship conflicts and moments of emotional crisis — content designed for adults in relationships.

We do not knowingly collect personal information from anyone under 18. If we identify that a user is underage, we will delete their account and associated data immediately.

If you are a parent or guardian and believe that a minor has created a Mend account, contact us at support@mymend.app to request its deletion.

10. International data transfers

Your data may be processed on servers located outside Mexico (mainly in the United States, where our providers operate). These providers comply with international data protection standards.

11. Compliance with Mexico's Federal Law on the Protection of Personal Data (LFPDPPP)

This policy complies with the principles of the LFPDPPP:

• Lawfulness: we collect data with your consent when you accept these terms
• Consent: you can revoke your consent by deleting your account or your data, and turn off usage statistics at any time
• Information: we clearly inform you about how your data is used
• Quality: we keep your data accurate and up to date
• Purpose: we use your data only for the stated purposes
• Fairness: we do not use your data in deceptive or abusive ways
• Proportionality: we collect only the data that is necessary
• Accountability: we are responsible for the proper handling of your data

To exercise your ARCO rights (Access, Rectification, Cancellation, Objection): write to us at support@mymend.app

12. Changes to this policy

If we make material changes to this policy, we will notify you by:

• In-app notification
• Email (if you provided one)

Changes take effect 30 days after notification. Continued use of the app after that period constitutes acceptance.

13. How to delete your account

Mend lets you delete your account and all associated personal data at any time.

How to delete your account from the app

1. Open the Mend app on your device
2. Go to Settings (gear icon)
3. Scroll to the Account section
4. Tap Delete account (or Delete my data if you use Mend without an account)
5. Confirm the deletion

Deletion is immediate from the app and is processed automatically.

How to delete your account by email

If you can't access the app, send an email to support@mymend.app from the email address registered with Mend, requesting the deletion of your account. We will process the request within a maximum of 30 days.

What data is deleted

When you delete your account, we permanently erase:

• Your email address and password
• All your conversations with Coach
• Your progress in Mend (cranes, usage dates)
• Your responses in Your Ritual and check-ins
• Your subscription information (premium status)
• Your custom preferences and settings

What data is kept and for how long

• Anonymized technical logs: up to 90 days, with no personally identifiable information
• Financial transaction records: kept by Apple and RevenueCat under their own policies and applicable tax obligations (Mend does not control this retention)
• Data required by law: we may retain certain information if a competent authority requires it under a legal obligation

Personally identifiable data is deleted from Mend's systems within a maximum of 30 days of the request.

14. Contact

Antonio González
Developer of Mend · Aguapiedra Estudio
support@mymend.app